Shipping and Return

Delivery

Uniform postage costs 5 euros; Free delivery when buying over 75 euros;

Delivery in Europe

Uniform postage costs 10 euros; Free delivery when buying over 150 euros;

 

Returning the goods

If you see that your goods are damaged, please contact us immediately by e-mail at info@onlysmile.lt or by phone +370 630 39546 and submit the following.

You can return the product in cases provided by law.

Article 12 of the Law on Consumer Protection of the Republic of Latvia and the Cabinet of Ministers Regulation No. 207 “Provisions on a distance contract” stipulate that the customer has the right to withdraw from the contract within 14 (fourteen) calendar days from the date of receipt of the order and return the goods to the seller.

When returning the item, it must be unused and with the manufacturer’s original tags. In accordance with Section 12, Paragraph 6 of the PTAL, the Buyer is responsible for maintaining the returned item in the same condition as it was received. The goods must be unused, without tobacco, perfume or other fragrances, without stains (cosmetics, sweat, etc.).

Goods are not accepted back in the following cases:

1.The item is used.

2.The item is without the original tags

3.If the defect is caused by using the product for purposes other than those for which it is not intended

4.If the defect is due to chemical or mechanical effects

5.The item has been subject to repair

Travel costs for returned goods are borne by the Buyer. Money for returning goods will be credited to your bank account within 30 (thirty) calendar days (if the item does not comply with the terms of the contract), counting from the time of receipt of the goods.

Before exchanging goods, please inform us by e-mail info@onlysmile.lv or tel.  +371 28 867 322 which you want to make an exchange so that we will book the specific item for you!

Return of goods by post: , OnlySmile Baltija, Paula Lejina iela 22-24, Riga, LV-1029, Latvia

OnlySmile Baltija ensures FREE delivery for orders over € 70.00 throughout Latvia, as well as FREE shipping to Omniva’s packed orders over € 70.00. If more than half or all of the ordered items are returned, OnlySmile Baltija reserves the right to charge for the mail / Omniva costs of € 3.50 / € 2.50.

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